I’m sadly not happy with my PocketBook InkPad 4.
My PocketBook developed a crack near the charging port very soon after I got it. I got into contact with the company, and they handled it well, but I some time back saw it had developed a crack there yet again. Clearly it’s a structural issue.
The software is also mediocre at best. If you read pdfs, there’s this really weird issue where it fails to register long presses, but only in landscape mode. It simply stops very soon after the first press, so panning and pinch-to-zoom don’t work. I tried both pdf readers (it has two if I remember correctly) but it doesn’t matter. I also got into contact with PocketBook over this, and they were very receptive and seemed to want to understand and fix the issue, but it’s been more than a year now and it still isn’t fixed.
There’s also a minor (but to me major) graphical flaw when reading epubs, where the top margin is often ignored, meaning the text begins at the very top of the page. It annoys me, especially considering this is an expensive device developed specifically for reading epubs.
My main reason for picking PocketBook was that it supports lots of file formats, but, needless to say, I wouldn’t buy a PocketBook anymore.
This is happening in the Netherlands as well.