Oshka@mastodon.social

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Joined 1 year ago
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Cake day: June 26th, 2023

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  • Well thats’ ridiculous. In what world are those the only two options? Number one, two forms of ID are standard banking practices. Obviously if you don’t feel comfortable accepting one you are taught to ask for another.

    You are also given free discresion to deny processing transactions (so long as you submitted some kind of AML/ security report) to our compliance department. You dont discuss these with clients, you are taught to make up an excuse or be vague and deny the processing. Common practice for bad checks. These cases are always handled by a dedicated AML/ compliance office of the institution.

    Unless you are actively being robbed branch employees are not suppose to be calling the police. This is standard across all large banks.

    SOURCE: 15 years across a variety of banks in branch/trust/ and estate compliance.