Sometimes I’ll run into a baffling issue with a tech product — be it headphones, Google apps like maps or its search features, Apple products, Spotify, other apps, and so on — and when I look for solutions online I sometimes discover this has been an issue for years. Sometimes for many many years.
These tech companies are sometimes ENORMOUS. How is it that these issues persist? Why do some things end up being so inefficient, unintuitive, or clunky? Why do I catch myself saying “oh my dear fucking lord” under my breath so often when I use tech?
Are there no employees who check forums? Does the architecture become so huge and messy that something seemingly simple is actually super hard to fix? Do these companies not have teams that test this stuff?
Why is it so pervasive? And why does some of it seem to be ignored for literal years? Sometimes even a decade!
Is it all due to enshittification? Do they trap us in as users and then stop giving a shit? Or is there more to it than that?
I worked at Google for over a decade. The issue isn’t that the engineers are unaware or unable. Time and time and time again there would be some new product or feature released for internal testing, it would be a complete disaster, bugs would be filed with tens of thousands of votes begging not to release it, and Memegen would go nuts. And all the feedback would be ignored and it would ship anyway.
Upper management just doesn’t care. Reputational damage isn’t something they understand. The company is run by professional management consultants whose main expertise is gaslighting. And the layers and layers of people in the middle who don’t actually contribute any value have to constantly generate something to go into the constant cycle of performance reviews and promotion attempts, so they mess with everything, re-org, cancel projects, move teams around, duplicate work, compete with each other, and generally make life hell for everyone under them. It’s surprising anything gets done at all, but what does moves at a snail’s pace compared to the outside world. Not for lack of effort, the whole system is designed so you have to work 100 times harder than necessary and it feels like an accomplishment when you’ve spent a year adding a single checkbox to a UI.
I may have gone on a slight tangent there.
I ran into a guy from high school and it turns out he worked for Microsoft back in the Windows Mobile days. He said that changing even a single button on a submenu would take six months of meetings, and if it involved other departments they would actively sabotage any progress due to the way MS internally made departments compete, so you could basically forget it. He said they literally backdoored software so they could sidestep other departments to get features in.
I think about that a lot.
I fucking hate how accurate this is
Reputational damage isn’t something they understand
Is this really the case? I feel like they might, but are deciding that its “worth the cost of business”
The difficulty of keeping something working scales exponentially as its complexity grows. Something of 1x complexity take 1y effort, but 2x complex is 10y effort, 3x complex is 100y, on and on.
Phones/computers/apps are at hilarious levels of complex now, and even 100k people running flat out can barely maintain the illusion that they “just work.” Add enshittification heaping its intentionally garbage experience onto the unintentional garbage experience that is modern computing, and it’s just gotten stupid.
Seriously. Millions of things have to go right for your consumer electronics or software experience work seemingly flawlessly. Think about the compounding probabilities of it. It’s a monument to human achievement that they work as well as they do.
It’s a monument to human achievement that they work
as well as they doat all.FTFY.
It doesn’t help that every new generation adds a new blackbox abstraction layer with little to no end-user benefit, the possibility of duplicated functionality and poor implementation, security concerns, poor support, and requiring a flashy new CPU with system crashing speed tricks to maintain a responsive environment through 12 levels of interpreters.
Is this a complaint about the OSI model?
No, the OSI model is fine.
I’m talking more about sandboxing an interpreted app that runs a container that runs another sandboxed interpreted app, both running their own instances of their interpreter with their own dependencies and accessible through a web interface that is accessible through yet another container running a web server that is running in Python with a virtual environment despite being the only Python app on the container, which is then connected to from another sandboxed tab on a sandboxed browser on your machine.
But hey, at least it isn’t, god forbid, a MONOLITH. That would require someone to take the time to understand how the application works.
Are there no employees who check forums? Does the architecture become so huge and messy that something seemingly simple is actually super hard to fix?
👆I’m guessing this one is Microsoft. 👆
Apple I cannot explain. They were the gold standard of both brilliant UI and UX, as well as best in class customer support. Now I’m tearing my hair out over seemingly simple things (like their horrendous predictive text in iOS), and I don’t even have any hair.
Their UX and UI are their bread and butter, but as someone who has done extensive web app development for use on Safari browsers, if I had a nickel for every time their browser just IGNORED a standard, broke one that previously worked, or added new “features” that broke a standard, passing the responsibility of building a workaround down to individual developers… I’d have a few dollars anyway. I don’t have much faith their code is all that good compared to average under the hood and the UI, and I think their reputation unjustly leads users to turn a blind eye or give them a pass when their stuff DOESN’T work or works BADLY. “They’re Apple… everyone else seems happy. I must be doing something wrong.”
Apple is a strange beast. I was at their space ship HQ getting interviewed, and the guy kept pointing random facts about it. Like, this particular wood was harvested in the winter so that made it better, or that entire segments can be siloed off, or that the full height glass walls of the cafeteria can be opened on pivots, and there was just so much effort in making sure things worked just right.
Meanwhile [this team] had to test software fixes for their product by provisioning ancient Mac mini’s in a closet lab because they wanted to test the “full experience” and so every patch and update they had to do was painful and horribly tested. They all hated each other (which was obvious to me just from my time in their interviews, so it must have gotten really bad during the workday I imagine). Everyone seemed on edge all the time. Even the people in the hallways. But they were all super excited that they could order lattes from the iPads tethered to the break room countertops. And they had an apple orchard I guess. The idea of changing how they do what they do was completely unentertainable.
The whole experience felt surreal, like I had stepped into the world according to The Onion.
People who weren’t interested in tech found out they could make a lot of money in the field. The scene went from nerds who were passionate about the field to people who would be just as (un)interested in being doctors and lawyers. The vibrancy is gone.
Source: tech-excited nerd who got into the industry in the late aughts.
“Unless it’s renders the product completely unusable, why spend money and fix it?”
Corporate mindset in a nutshell!
“Unless it’s renders the product completely
unusableunprofitable, why spend money and fix it?”
TL;DR software development is hard.
Hard to respond with anything else since you haven’t really given examples.
Programmers don’t get given the leeway to make the work they do of good quality if it doesn’t directly lead to more profit
Have you tried Google keyboard (gboard) lately? It made me want to break my phone and just not have one at all. It corrects proper words to other words that make the sentences don’t make sense. It corrects words that are already correct and it ignores the misspelled words. It wants to speak for me. They think they’re making us type faster with their predictive text, but I was re-reading every thing I put on the internet. I became slower. Thankfully I found a worse keyboard, but it doesn’t autocorrect
sas much and I’m ok with that. Fuck Google.Go heliboard
I didn’t know about this keyboard actually. Just installed it and it’s great. Only issue with it that it only supports English. I guess I’ll use it for English only. Thank you so much.
EDIT: never mind. It does support other languages. All set now.
I use it with many languages. I even swipe in spanish
How do you enable swiping in this keyboard. I can’t, for the life of me, find it in the settings.
To enable gesture typing, download Google’s gesture typing library at https://github.com/erkserkserks/openboard/tree/master/app/src/main/jniLibs/arm64-v8a and then import it by opening the OpenBoard settings app, going to “Advanced”, and then choosing “Load gesture typing library”. Note: Google’s library is proprietary and not open source.
There is no gesture library in the link
